Privacy Policy

1. Information We Collect

When you interact with our website or request roofing services, we may collect information in two principal ways:

A. Information You Provide Voluntarily

• Contact Details: Full name, telephone number, and email address submitted through our inquiry forms or phone calls.
• Property & Project Information: Property address, neighborhood in Lakewood, CA, description of your roofing issue (e.g., active leaks, missing shingles, storm damage), and preferred timing for inspection.
• Communications: Notes, questions, or records of correspondence when you email or phone our customer care team.

B. Information Collected Automatically

• Log Data & Device Information: Internet Protocol (IP) address, browser type, operating system, referring URLs, and access timestamps.
• Usage Patterns: Pages visited, duration of visit, and interaction with navigation buttons to help us improve website performance and user experience.

2. How We Use Your Information

We process your personal information solely for legitimate operational and business purposes, including:

• Connecting you with qualified, independent licensed California C-39 roofing contractors servicing Lakewood, CA.
• Scheduling on-site physical roof inspections, diagnostics, and itemized repair estimates.
• Responding to your inquiries and providing customer support.
• Operating, maintaining, and improving the responsiveness and security of roofrepairlakewoodca.com.
• Complying with applicable legal, regulatory, and municipal requirements in the State of California.

3. Information Sharing & Third Parties

We do not sell, rent, or trade your personal information to third-party data brokers.

Your details are shared solely under the following defined circumstances:

• Independent Servicing Contractors: We transmit your project details, contact name, phone number, and address to independent licensed roofing contractors who perform diagnostics and repairs in your Lakewood neighborhood.
• Service Providers: Secure third-party vendors who provide website hosting, technical infrastructure, map embeds, and email delivery services under confidentiality obligations.
• Legal Requirements: When mandated by court order, subpoena, law enforcement request, or to protect the safety, property, or legal rights of our business and visitors.

4. California Consumer Privacy Rights (CCPA / CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific statutory rights concerning their personal information:

• Right to Know: You may request disclosure of the specific categories and pieces of personal information we have collected about you over the preceding 12 months.
• Right to Delete: You have the right to request deletion of your personal information collected by us, subject to statutory exceptions (such as completing an ongoing service transaction).
• Right to Correct: You may request correction of inaccurate personal data maintained in our records.
• Right to Non-Discrimination: We will never deny services, charge differing rates, or provide lower quality service because you exercised any of your privacy rights.
• Notice of Non-Sale: We do not sell personal data for monetary or other valuable consideration.

To exercise any California privacy rights, please contact us via email at RoofRepairLakewoodCA@gmail.com or telephone at (562) 555-0199 with the subject line "California Privacy Request".

5. Cookies & Tracking Technologies

Our website uses standard HTTP session cookies and similar tracking technologies to ensure optimal performance, remember site preferences, and gather non-personally identifiable analytical data. You can configure your browser settings to reject cookies or notify you when cookies are sent; however, certain interactive features of the website may not function properly without cookies.

6. Data Security & Retention

We implement reasonable technical, organizational, and physical safeguards—including SSL/TLS data transmission encryption—to protect your personal information against unauthorized access, loss, or alteration. We retain your contact information only as long as necessary to facilitate your roofing inquiry, maintain service records, or comply with legal obligations.

7. Children's Privacy

Our website and referral services are intended strictly for property owners and adults aged 18 and older. We do not knowingly solicit or collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please notify us immediately so we can promptly delete the data.

8. Updates to This Policy

We reserve the right to modify or update this Privacy Policy at any time to reflect operational, legal, or regulatory modifications. The "Last Updated" date at the top of this document indicates when changes were posted. Your continued use of the website following the posting of updates constitutes your acceptance of the revised terms.

9. Contact Us

If you have questions, comments, or requests regarding this Privacy Policy or our data management practices, please contact our privacy compliance team: